How to shop

No, you do not need an account to place an order, but if you would like to keep tracking of the full progress of your order we would recommend creating an account at checkout.

Go to the login page and select “forgotten password” and follow the instructions from there.

Most of our items are of the personalised gift range, find the product you wish to purchase, enter the necessary personalisation and add to basket, from here you will proceed to checkout, where you will enter your delivery address and pay.

We will have details in the product listing as to how many lines and characters per line you can customise, please check these details carefully as any errors will result in a delay in processing your order.

Please double check your personalisation as how it appears here will be how it appears on the product, including spacing and punctuation. Please do not include accents and special symbols as some of our processes will not allow this.

Most orders will take between 1-3 business days to go through our production process, these times may increase however during busy periods.

An order can only be changed if it hasn’t yet gone into production in our factory, however, most of our personalisation processes place orders into production immediately.

The best practice is to contact us as soon as possible, so that we can advise on the order status and whether it can be changed.

If you wish to cancel or make any changes to your order, you will need to contact us within the first 12 hours after placing the order, after this time your order will be put into production and we will be unable to make any amendments or cancel.

In the rare occasion a item is received with a defect we ask customers to get in touch as soon as possible and provide any images or videos they can of the damaged product so it can be logged, we will then look to replace the item.

Unfortunately, we aren’t able to accept returns due to the nature of the products for sale.

The only time we will accept a return is if the item arrives damaged.

All UK orders are delivered FREE via Royal Mail 2nd class delivery service.

You can upgrade to 1st class for only £1.99

All International orders are shipped via Royal Mail at a flat rate cost of £16.80

Where available a tracking number will also be provided when using our international shipping service.
International deliveries are estimated to take 1-2 weeks to arrive.

Our dedicated customer service team is on hand to help with any issues, If the issue is with the product received, we require an image of the problem in most cases.
You can contact us via the messaging system, or email us using the contact form.

Unfortunately, we are unable to offer delivery for specific days or times.

Pricing & payment

We are based in the UK so all prices are in GBP.

 

When you place an order the payment method you choose on checkout will capture payment immediately.

  1. Card Payments via Stripe
  2. Paypal Payments

Yes, here at PlushBarn we take customer security and GDPR very seriously.

We will never disclose any data you provide to us to any other company or individual.

All payments are processed using an encrypted payment provider, the details you enter will not be saved or seen by any staff members at PlushBarn.